Return/Refund Policy

Returns

All authorized returns and exchanges must be made within 14 days of the delivery date and are subject to a

10% restocking fee, in addition to any freight charges. A return authorization number must accompany all

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returns. Unauthorized returns or COD returns will be refused and sent back to the customer at the customer's

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expense.

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To complete your return, we require a receipt or proof of purchase.

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Non-Returnable Items

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• Any item not in its original condition, damaged, or missing parts for reasons not due to our error​

• Any item returned more than 14 days after delivery 

• ​Any item on sale

Refunds (if applicable)

Once your return is received and inspected, we will send an email notifying you of the receipt and the approval

or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied

to your original method of payment within 10 days, less the applicable fees stated above.

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Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card

company, as there may be a delay before your refund is officially posted. If you've done this and still have not

received your refund, please contact us at support@hidden-grace.com.

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Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same item, please contact us at support@hidden-grace.com for exchange instructions.

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Shipping

You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, it will be subject to a 10% restocking fee in addition to any applicable freight charges. A return authorization number must accompany all returns. Unauthorized returns or COD returns will be refused and returned to the customer at their expense.

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For all further inquiries related to refunds or returns please contact us at support@hidden-grace.com